Privacy Policy
1. Introduction
Kathie’s Kitchen (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect, use, disclose, store, and protect your personal information when you interact with our website, mobile applications, services, or otherwise provide us your personal information. We comply with South Africa’s Protection of Personal Information Act, 4 of 2013 (“POPIA”).
2. Scope
This policy applies to all personal information processed by or on behalf of Kathie’s Kitchen in relation to:
- visitors to our website
- customers who register, place orders, subscribe to newsletters
- other third parties whose information we may collect
It covers both automated and non-automated processing where personal information is recorded in a record.
3. Definitions
Personal Information means any information relating to an identifiable, living, natural person (or where applicable, a juristic person) including but not limited to name, email, phone number, address, payment details.
Processing means collecting, recording, organising, structuring, storing, adapting, altering, retrieving, consulting, using, disclosing by transmission, distributing, or otherwise making available, aligning, merging, restricting, erasing or destroying of personal information.
Responsible Party means Kathie’s Kitchen, which determines the purpose and means of processing personal information.
Operator means any third party who processes personal information on behalf of the Responsible Party, under contract and in compliance with this Privacy Policy and POPIA.
Data Subject means you — the person whose personal information is being processed.
4. Information Officer
In terms of POPIA, you may contact the owner directly at:
Name: Katherine De Leon-Small
Email: info@kathieskitchen.com
Postal Address: Parklands, Cape Town, South Africa
Phone: +27715751616
5. What information we collect
We collect and process the following types of personal information:
| Category | Examples |
|---|---|
| Identity and contact information | Full name, email address, phone number, delivery address |
| Account & transaction data | User login credentials, order history, payment method details (note: we do not store full payment card numbers) |
| Newsletters & marketing preferences | Email addresses, marketing opt-in preferences |
| Technical & usage data | IP address, device type, browser, website interactions |
| Cookies and similar technologies | Session cookies, preference cookies, analytics cookies |
| Optional/sensitive | Dietary preferences, uploaded photos or messages |
6. How we collect information
- Directly from you via forms (registration, checkout, newsletter signup, contact)
- Automatically via website/app interactions, cookies, analytics tools
- From third parties such as payment processors, delivery partners, or service providers (only to the extent needed for fulfilling service)
7. Legal basis for processing
Under POPIA, we rely on one or more of the following lawful bases for processing personal information:
- Your consent (for example for newsletters or marketing)
- Performance of contract (e.g. to fulfil orders, deliver products)
- Compliance with a legal obligation
- Legitimate interests (e.g. to maintain security, improve our services), provided these are balanced against your privacy rights
8. Purposes of processing
- Processing and fulfilling your orders (including delivery, refunds, etc.)
- Managing your account and customer service
- Sending newsletters, promotions, updates (only if you opt in)
- Improving our website or app UX, security, and services
- Complying with legal or financial obligations and dispute resolution
- Preventing fraud, abuse or unauthorised access
9. Data sharing & third parties
We may share or disclose your personal information:
- With service providers (payment processors, couriers, hosting providers, email services)
- With legal or regulatory authorities where required by law
- With marketing/advertising partners only with your consent
- With third parties in event of a business transfer or sale (with appropriate protections)
We do not sell your personal information to unrelated third parties.
10. Data retention
We retain personal information only as long as necessary for the purposes for which it was collected, or to comply with legal requirements.
11. Security measures
- Encrypting data in transit (e.g., HTTPS)
- Secure storage, access controls
- Regular audits of security practices
- Staff training and policies
- Trusted third-party processors compliant with POPIA
12. Rights of data subjects
- Right to be informed
- Right of access
- Right to correct or delete inaccurate data
- Right to object to processing
- Right to withdraw consent
- Right to lodge a complaint with the Information Regulator
13. Cookies & similar technologies
We use cookies, tracking and analytics tools. You may adjust your browser to disable non-essential cookies.
14. International transfers
If any personal information is transferred outside South Africa, we ensure compliance with POPIA for data protection.
15. Children
We do not knowingly collect personal information from children under 18 without parental consent. If we have done so, please contact our Information Officer.
16. Changes to this policy
We may update this Privacy Policy periodically. Updated versions will be posted on this site with the “Last updated” date.
17. Contact information
Name: Katherine De Leon-Small
Email: info@kathieskitchen.com
Postal Address: Parklands, Cape Town, South Africa
Phone: +27715751616
Information Regulator of South Africa: https://inforegulator.org.za/